Privacy Policy
This policy explains how we collect, use, and protect your personal information.
Last Updated: January 2026
Introduction
ochre-tide is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy describes the types of information we collect, how we use it, and the measures we take to keep it secure.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, and postal address when you submit enquiries or consultation requests.
- Service Information: Details about the services you are interested in and information relevant to your benefits or pension consultation.
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.
- Technical Data: Browser type, device information, and IP address collected automatically when you visit our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide consultation services
- To schedule and conduct appointments
- To send you information relevant to services you have requested
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit a form or request information, you consent to our processing of your data for those purposes.
- Contract: Processing necessary to provide services you have requested.
- Legitimate Interests: To improve our services and website functionality, where such interests do not override your rights.
- Legal Obligation: When we are required to process data to comply with applicable laws.
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering services, under strict confidentiality agreements
- Professional advisers when necessary for providing our consultation services
- Regulatory authorities when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Consultation records are typically retained for six years after the completion of services.
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided on our Contact page.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us via the details on our Contact page.